Known Hosting Issues
WordPress was originally created in 2003 as a solution for blogging and quickly became one of the best solutions for CMS (custom management system) full websites. Having it be such a powerful and popular system, hundreds of hosting providers quickly added it to their list of software "supported" to attract users who wish to host their site using WordPress.
This is both good and bad. Good because many people are able to have a wide variety of choices for hosting. Bad, because not all hosts truly "support" WordPress. Many of those types of hosts are good for pretty much simple blogging with the most basic of themes and no plugins installed. But to fully use WordPress to it's potential with powerful premium themes like ours, you'll need the following in place with your server host:
- PHP 5.4 or greater
- MySQL 5.5 or greater
- The mod_rewrite Apache module
- 755 permissions set on /wp-content directory. If your hosting environment requires higher than 755, you risk being vulnerable to hackers. This is a sign of a less supportive web host for WordPress. You should NEVER have to go as high as 777
- GD Library 2.1+ enabled and activated on your hosting account (this is needed for Photocrati Galleries)
- php.ini installed and at least 128MB of memory allowed (256MB is ideal, this is for all uploads)
If after all the above is in place, you are still experiencing issues with getting the Theme to work, we suggest contacting your server host tech support to have them take a look into the error you're experiencing. If they cannot help, we would be happy to look into your WP Dashboard and see if we can find what may be causing things to not work for you.
Frustrated that absolutely nothing is working? We do provide a 30day refund policy, but if you're willing to give Photocrati Theme another try by switching server environments, we strongly recommend the hosting providers listed here: The Best Web Hosting for Photographers & WordPress. Most all settings required by premium themes are already in place, and working with WordPress is by far easier. I would also suggest considering any of the hosts recommended by WordPress.
Testimonial from one of our users:
Just to say how impressed I am with your product. But to any new user I would say take Photocrati's advice and move to Bluehost. With my old Hosting provider I had a lot of trouble with file permissions and HTTP upload errors when trying WordPress & Photocrati. So I took their advice and moved to a bluehost account. Everything worked out of the box perfectly.
I paid 2K for a bespoke website several years ago that was hard to maintain myself. I have now been able to replace that with two sites that more accurately reflect my work for $79 and a few hours of my own time.
Brilliant product, thank you.
Dr Fionnbharr Ó Súilleabháin
We would like to inform our users of hosts we hear of having the most conflict with WordPress. Sometimes there simply is something about these hosting environments that our Theme and WordPress does not agree with. We do our best to be as compatible with as many hosting environments out there. :
- Network Solutions
- One Hosting