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Our support team will be in touch very soon and we try to respond to all requests within 24 hours (during weekdays). Support hours are Monday through Friday, 9am-5pm EST (UTC-5).

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Name *

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Email *

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How can we help today? *

General question
Account
Technical issue or bug
Feature Request
Other

In may feature

Which product are you having an issue with?

Photocrati
NextGEN Gallery

What type of feature request is this?

New integration
An improvement to an existing feature

Photocrati version *

NextGEN Gallery Version *

WordPress version *

Check out this guide on how to find your WordPress version.

Access to WordPress website *

I will provide access by creating a temporary administrator user account
I will provide access by sharing my own administrator user account
I will not or cannot provide access

Site access allows our support team to investigate quickly and efficiently.

The safety of your website is very important to us. We recommend providing your account password securely through SupportAlly Secrets.

We understand that not everyone is comfortable or able to provide access to their site.

Please note that access allows our support team to investigate quickly and efficiently. If you choose not to provide credentials, it can take longer to resolve the issue. When possible, we recommend creating a temporary administrator user account to safely and securely share access.

Issue URL

Please provide a link to the page experiencing the issue.

Your Website Log In URL *

E.g. https://example.com/wp-admin/ – where you go to access the admin dashboard.

Your Website Username *

Your Website Password *

SupportAlly Secrets Link

Unique link generated from SupportAlly Secrets, used to securely share a password.

Screenshots:

Click or drag files to this area to upload. You can upload up to 10 files.

Screenshots are a huge help! Try a browser extension or free apps like Jing, Owely, Monosnap. 10MB limit per image with a max of 10 files.

How may we help you? *

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