How to create WordPress and FTP support accounts?
WordPress Photocrati Support Account You can create an administrator account just for us,and then you can delete it once the troubleshooting is done. In your WordPress Dashboard, go to Users…
Legacy Theme Skin vs Modern Theme Skin
The Theme skin is the underlying CSS stylesheet that displays your theme style and structure... LEGACY Legacy is NOT responsive. We are leaving this option for those running existing versions…
What Are The Requirements for the Photocrati Theme?
There are a few things you'll need to check into server settings by confirming with your hosting tech support the following are in place: PHP Safe Mode is turned OFF…
My Theme Options Disappeared, All I See is Sidebar & Footer?
This happens when your dynamic styling is turned off. Go to Theme Options >> Other Options > Dynamic Styling, switch it to 'YES', then clear your browser cache and reload…
E-Commerce Galleries: First Thumbnail in ECommerce Gallery Says “Are You Sure You Want to Empty the Cart?”
When you click on the first image in an ECommerce Gallery, you are asked "Are You Sure You Want to Empty the Cart?" Typically this happens when you have your…
Galleries Not Working in Internet Explorer 10
Slideshow and Filmstrip galleries won't display in Internet Explorer 10 Solutions: By adding a small line of text to the header.php file, we can force Internet Explorer 10 to…
How Do I Add An Image Next to The Contact Form?
*Update* As of WordPress v5.0 WordPress has included a new post and page editor interface called 'Gutenberg'. If you prefer to continue using the classic editor that you're used to…
404 Page Not Found Error
404 Page Not Found : This error is commonly found on GoDaddy Servers, but occasionally happens on other hosts as well. To resolve this, refresh your permalinks by clicking Settings…
Caching Plugin Not Working with ECommerce Gallery?
The documentation below refers to an older legacy version of the Photocrati Theme. We recommend that you upgrade to Photocrati Pro and enjoy our new Ecommerce system NextGEN Gallery with…
How Can I Reinstall the Photocrati Theme?
To go back a version or reinstall your site: Completely reinstalling the Photocrati Theme requires more than removing the theme files from your server or re-uploading old theme files. You'll…